Email Security Guidelines

Question suspicious emails. We will never send you an email asking for confidential information or your Online Banking ID or PIN.

If you receive an email that appears to be suspicious, do not reply to it or click on the link that it provides. Simply delete it.

If you think you may have provided personal or account information in response to a fraudulent email or website, report the fraud immediately, change your PINs, and monitor your account activity frequently.

Avoid clicking on links provided in emails. It is always better to type the address into your browser.

Open email attachments only if you know the sender, however, you should exercise caution when things don’t look completely right. It is best to scan attachments with your anti-virus software prior to opening.

Most computer files have filename extensions such as “.doc” for documents or “.jpg” for images. Any file that appears to have a double extension, like “heythere.doc.pif” is extremely likely to be a dangerous file and should never be opened.

Never open email attachments that have file endings of “.exe”, “.pif”, or “.vbs”. These are file extensions for executables, and are commonly dangerous files.

Be careful and selective before providing your email address to a questionable website. Sharing your email address makes you more likely to receive fraudulent emails.

Confirm the validity of all requests for sensitive personal, financial, or account information, particularly if they are made with an urgent or threatening tone.

Confirm requests for personal or account information by going to the company’s website directly. Open a new browser window, type the Web address, and check to see if you must actually perform any activity that an email may be asking you to do, such as change a PIN.

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